Patrick Antoskiewicz

Patrick Antoskiewicz is an accomplished leader in digital experience and customer service strategy with extensive experience in operations and continuous improvement. Currently serving as the Head of Digital Experience - Strategy, Planning & Improvement at nbn® Australia, Patrick has successfully reimagined the digital user journey utilizing advanced technologies. Previous roles include leading customer service strategy and transformation efforts, where Patrick defined a comprehensive Customer Service Operating Model. With a background in business process transformation at organizations such as Rio Tinto and Kraft Foods, Patrick has a proven track record of generating significant cost savings and enhancing operational efficiency through methodologies such as Lean Six Sigma. Patrick holds a Bachelor of Engineering in Industrial Engineering & Engineering Management from Monash University.