Xin Yang

Xin Yang is a seasoned professional with extensive experience in business analysis and process transformation. Currently serving as a Senior Manager at nbn™ Australia since March 2017, Xin Yang leads a high-performing improvement function with 22 direct reports, focusing on new product introductions and enhancing customer experience through operational efficiencies. Prior to this role, Xin Yang worked as a Business Improvement Manager at National Australia Bank, redesigning customer onboarding processes to significantly reduce turnaround times. Previous positions at ANZ included various senior roles, driving business improvement initiatives in Global Markets, leveraging Lean Six Sigma methodologies, and enhancing sales processes. Xin Yang's career began at GE, progressing through key IT and project management roles. Academic credentials include an MBA from Melbourne Business School and a dual degree in Commerce and Information Systems from the University of Melbourne, complemented by a Diploma in Japanese.