NCC Business Services
Leslie Goutier is an experienced collections agent currently working at NCC Business Services since April 2017, where responsibilities include handling 150 to 200 outbound calls daily and collecting from customer receivables on lease contracts. Previous roles include AML Investigation Personnel/Compliance Risk Analyst at Citi, focused on detecting money laundering activities, and a series of customer service and collections positions at various companies such as PNC, GC Services Limited Partnership, Enhanced Group, and Wells Fargo Home Mortgage. Leslie has demonstrated strong leadership abilities and management experience, particularly at Enhanced Group and as a supervisor at Wells Fargo, while also holding multiple roles in collections and customer service. Leslie holds two Associate's degrees from Johnson & Wales University in Computer Business Applications and has a solid background in both customer relations and risk assessment.
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NCC Business Services
For over 30 years, NCC Business Services (NCC) has provided customized collections services, programs, and expert counsel to property management companies of all sizes across America, while providing positive engagement experiences with residents. NCC is overwhelmingly recognized by national corporate clients, peers, and even market competitors, as a visionary pioneer whose ideas for better practices, philosophy of respectful client engagement, and institution of ethical business operations, continue to influence the multi-housing collections industry. How do we do it? Treating people respectfully is the "Golden Rule" we apply to work with clients, consumers, and our own employees - and it works. Our consumer surveys help us ensure we uphold this high standard. Our customer-service approach includes specialized business units of professional recovery and support personnel. Each client-centered team, with specific knowledge relevant to your market, leverages our capabilities to consistently generate higher returns through proven quality performance strategies. HOW WE SOLVE YOUR RECOVERY PUZZLE: • Locate hard-to-reach residents • Knowledge of all recovery options • Seamless technical system and business process integration • Brand protection • National, primetime footprint • Positive customer relationship management • Regulatory compliance knowledge • Customized collections programs AMERICA’S LEADING MULTI-HOUSING COLLECTIONS SPECIALIST