Shawn Walker

Shawn Walker has a diverse work experience in the technology industry. Shawn started their career at Sprint in 2000 as an NTAC Engineer, where they specialized in troubleshooting, root cause analysis, and the deployment of emerging broadband technologies. Shawn also played a key role in coordinating training for employees on equipment activation and maintenance procedures. In 2007, Shawn joined Embarq as a Process Re-Engineering Specialist II, where they served as a subject matter expert for multiple vendors and products, creating training documents and Job Aids. Shawn then moved to CenturyLink in 2009 as a Senior Engineer, focusing on technical oversight of a large network operations center and vendor management. During their tenure, they reduced redundant processes and established best practices and performance metrics. Finally, Shawn joined NCM Associates in 2016, starting as a Salesforce Administrator and later becoming a Salesforce Developer/System Administrator. Shawn is proficient in various Salesforce tasks, including user management and profile and permission set configuration. Shawn'swork experience showcases their expertise in technical operations, vendor management, and Salesforce administration.

Shawn Walker completed their Associate's Degree in Applied Science in Electronics and Computer Technology from DeVry University in the period from 1995 to 1998. Additionally, they have obtained the Salesforce Platform Basics certification from Salesforce Trailhead, but the specific month and year of acquisition are not provided.