Robert Pemstein

Robert Pemstein has an extensive background in customer support management, with experience in various leadership positions at companies like Ncontracts, SwagUp, and Trustpilot. At Trustpilot, Robert served as the Global Director of Support, overseeing a team of 30 individuals and managing a department budget of up to $175,000. Robert is known for their strategic initiatives to improve customer satisfaction, restructuring internal processes, and enhancing team performance metrics. Their proactive approach to collaboration with various departments and their dedication to providing efficient customer support have contributed to their successful career in customer service management.