NCTI, Inc.
Shannon Ross has over 30 years of experience in customer service management, currently serving as Manager of Customer Care at Jones/NCTI since June 2001. Prior to this role, Shannon held the position of Supervisor at Globus and Cosmos from June 1991 to June 2000, where foundational skills in customer service were developed.
NCTI, Inc.
NCTI powers frontline teams and drives performance. The company equips the field for success with results-driven learning content and tools. Designed for the way people learn today, NCTI’s quality content and flexible technology solutions are created for use in the classroom and on the job. Hundreds of thousands of technicians, customer service representatives and cable and broadband industry executives credit NCTI for the knowledge and skills needed to build rewarding careers and contribute to their companies’ growth.