Viswa Manasa Reddy Bontha is a Customer Experience Project Manager at Nearmap since August 2023, bringing extensive experience from a 16-year tenure at Google, where roles included Senior Solutions Consultant and Subject Matter Expert. Key accomplishments at Google involved leading product launch audits, optimizing online advertising accounts for EMEA clients, and enhancing customer satisfaction through process improvement. Viswa has also served as a communication lead, quality point of contact, and metrics analyst. Educational credentials include a Bachelor of Commerce in Foreign Trade from St. Francis College for Women, a Post Graduate Diploma in Human Resources Management from Symbiosis Centre for Distance Learning, and an Award of Achievement in Web Analytics from The University of British Columbia.