Roselle Lao

Roselle Lao currently serves as the Director at NEARSOL since January 2025, following a tenure as Director of Recruiting for Visayas Mindanao at iQor from May 2019 to July 2025. Prior experience includes roles as Engagement Director at STARTEK Philippines from January 2016 to May 2019, and as Site Director/Operations Director at Transcom from August 2009 to October 2015, including a position as Senior Operations Manager at Transcom Worldwide during the same period. Earlier in the career, Roselle Lao held the position of Operations Manager at TeleTech from 2008 to 2009, focusing on business growth, employee performance management, and client satisfaction. The professional journey began at NCO as WFM from 2001 to 2006. Roselle Lao holds a Post Graduate degree in New Enterprise Planning from the University of the Philippines and a Bachelor of Science in Public Administration from the same institution. Expertise includes operations management in the BPO industry with a strong background in financial, customer service, sales, and technical sectors.