Serena Kelly

Serena Kelly is an accomplished professional with extensive experience in account management, customer success, and project coordination. Currently serving as an Account Manager at Nebula Consulting Ltd since March 2023, Serena previously held the position of Customer Success Manager at BPI OnDemand, where responsibilities included managing a diverse customer portfolio to meet commercial and efficiency goals. Additional roles include Project Office Manager at MLL Telecom, where Serena built and led PMO teams, and Product Executive at Affinion International, focusing on customer experience in product launches. Earlier, work included coordinating IT migration at British Airways, engaging communities through health initiatives at MoreLife, and supporting HR projects at Centrica. Serena possesses a Bachelor of Science in Human Nutrition from St Marys University.