Linda Makhowane

Linda Makhowane has a diverse range of work experience in various roles and industries. Linda began their career as a Marketing Intern at Deloitte, where they conducted research, assisted in event planning, and updated internal CRM software. Linda then worked as a Business Development Officer at Supplier Park Development Company, where they managed projects, coordinated corporate events, and maintained a client database. Linda later joined Nedbank as a Process Engineer, responsible for optimizing processes and ensuring operational efficiency. Linda then transitioned to Absa as a National Operations Consultant, focusing on continuous improvement initiatives in the forex space. Linda returned to Nedbank as a Business Optimization Manager and later as a Delivery Analyst: Customer Experience, where they provided innovative solutions, supported business strategy, and identified opportunities for improvement. Linda'smost recent role at Nedbank is as a Client Experience Lead, where they design and manages customer journeys and continuously monitors and evaluates the customer experience for improvement. Overall, Linda has demonstrated their skills in process optimization, customer experience, and continuous improvement throughout their work experience.

Linda Makhowane has an education history that includes an Honours degree in B.com with a focus in Marketing from North-West University / Noordwes-Universiteit in 2010. In 2007 to 2009, they obtained a Bachelor's degree in Economics and International Trade from the same university. Linda also completed a Master's Certificate in Business Analysis from Strategyex (ESI) in 2015. Additionally, Linda has a Business Process Management Certificate from Viewpoint Training & Consulting in the same year. Linda completed their high school education at Raphela Secondary School from 2001 to 2005. Linda has also earned several additional certifications, including Customer Experience: Service Blueprinting and Journey Mapping: Case Study in Action from LinkedIn, as well as an Advanced Robotics Process Automation (Blue Prism) RPA certification from Ernst And Young in 2017.