Chargebacks Specialist (part-time)

At Neighbor, our vision is to bring communities together by solving our neighbors’ biggest challenges. 

We’re building the largest hyperlocal marketplace the world has seen. We’ve raised over $65 million from top-tier investors such as Andreessen Horowitz and the creators of DoorDash, Airbnb, and Uber. Our marketplace is already flourishing in all 50 states and we’re just getting started! To learn more, here is what one of our investors wrote after leading Neighbor’s Series A.

We’re looking for a part-time Chargebacks Specialist to take ownership of the chargebacks process at Neighbor. This new team member will be a part of our Community department and will report to directly to our Customer Support Team Lead, Mirna Vides. Individuals with experience in disputes and chargebacks, as well as expertise in chargebacks, analytical thinking, and fraud investigation are highly encouraged to apply.

Responsibilities

• Research, compile and submit evidence to validate disputed credit card transactions throughout the dispute/chargeback process lifecycle
• Communicate with Neighbor renters to settle outstanding reservations or payments for lost disputes
• Cross-train on fraud-detection workflows to assist in conducting transaction and account investigations to keep the company and our customers protected from fraud
• Work effectively with internal stakeholders, as needed, including Customer Support, Trust & Safety, and others to compile dispute evidence as well as provide proactive dispute education
• Communicate with external partners regarding dispute inquiries and navigate multiple systems to maintain accurate dispute resolution reporting
• Identify, recommend and build workflow and process improvements throughout the evidence submission and settlement phases of the dispute lifecycle
• Maintain and exceed KPIs for timely resolution and dispute win rates to minimize potential financial losses

Qualifications

• Passion for investigating and compiling clear and concise data
• Excellent verbal and written English communication skills
• Ability to communicate professionally and effectively with external financial institutions and Neighbor users
• Desire to build and contribute to the success of a hyper-growth company
• Ability to work without significant oversight in a fast-changing environment
• Self-starter, detail-oriented, and analytical