Charlotte Simms

Charlotte Simms is an experienced professional with a diverse background in community relations, compliance, and operations management. Currently serving as the Community Relations Officer at Neighborhood Credit Union since September 2009, Charlotte is responsible for planning, implementing, and analyzing public relations and marketing strategies, along with business-to-business sales and outside sales efforts. Prior roles include Branch Manager at Neighborhood Credit Union and Compliance Manager at Citi, where Charlotte ensured adherence to corporate policies and legal standards. Previously, Charlotte gained significant experience as an Operations Manager at JPMorgan Chase, leading a team of customer service representatives to enhance service quality and efficiency. Charlotte holds a Bachelor of Business Studies in Business Management from Dallas Baptist University.