Tracy Keller

Tracy Keller is a seasoned professional with extensive experience in program and business analysis, currently serving as a Senior Program Manager at Nelnet Business Services since December 2018. Tracy has previously held various roles, including Senior Business Analyst Lead and Senior Business Analyst at Nelnet, and Business Analyst at Tuition Management Systems, where responsibilities included managing Agile scrum teams for payment plan development. Prior experience also includes positions as Senior Operations Analyst at Affinity Solutions, Inc., Marketing Operations Analyst/Technical Account Manager at Sallie Mae, and Production Analyst and Account Manager at Blackbaud, focusing on CRM implementation and client relations for non-profit organizations. Tracy's career began at WGBH as Project Director and Training & Communications Manager, supported by a Bachelor's Degree in English from the University of Vermont and certifications in business analysis and project management from Bryant University. Additionally, Tracy holds a coaching certification from Coach Training Alliance.