Leidiane Jardim

Leidiane Jardim has a solid background in operations and customer service, with experience in various industries. Leidiane has worked as the Director of Operations at NeoAssist since 2023. Prior to that, Leidiane was the Head of Customer Operations at Cobli from 2020 to 2023, where they focused on leveraging technology to optimize logistics. Before that, they served as the Head of Operations at iugu from 2017 to 2020, where they managed multiple departments and implemented fraud prevention measures. Leidiane also worked as the Quality Assurance Coordinator at Carrefour Brasil from 2015 to 2017 and as the Customer Service Manager at Dinda.com.br from 2011 to 2015. Leidiane began their career at B2W Digital in 2007, where they held multiple positions and received several promotions.

Leidiane Jardim has a diverse education history. In 2006-2008, they obtained a Bachelor's degree in Marketing Digital from Centro Universitário FMU | FIAM-FAAM. In 2008-2011, they pursued a Bachelor's degree in Business Administration and Management from Uninove - Universidade Nove de Julho. In 2013, Leidiane completed a Post-Graduation in Project Management from FGV - Fundação Getulio Vargas. In 2019, they engaged in a specialization program at ESPM Escola Superior de Propaganda e Marketing, focusing on Online CX/UX Experience and Digital Strategies. Additionally, Leidiane has acquired several certifications, including Design Thinking from Echos - Innovation Lab in 2019, Communication and Public Speaking from Escola Conquer in 2018, and Emotional Intelligence from Escola Conquer in 2018. Leidiane is also pursuing further certifications in DSM from FRAY Treinamentos (to be obtained in 2023), and PNL from Instituto Você (obtained in 2021). Leidiane has not provided specific information regarding the obtained month for each certification. Finally, they have enrolled in a course on Gerenciamento por Diretrizes through Falconi, but the year of completion is unknown.