Casey H. has a diverse background in customer service and management within the SaaS industry, currently serving as the Director of Customer Experience - Operations at NEOGOV. Previously, Casey held several positions at PowerDMS, culminating in the role of Director of Customer Service, where they excelled in team leadership, strategic planning, and enhancing customer satisfaction. Early career experiences include roles as a Customer Success Coordinator at PowerDMS, a Barista at Coffee Barn and Bakery, and a General Manager at Butch's Blueberries. Casey’s career is characterized by a commitment to developing effective customer service strategies and fostering collaborative team environments.
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