Store Manager - Guildford

The Company

At NEOM, we believe WELLBEING starts with the little moments. Our vision is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. Our 100% natural fragrances are designed to help boost your energy, give you a mood lift, help you sleep better, and reduce stress.

The Role

We are looking for an experienced Store Manager who has a passion and flair for customer service to lead our Guildford Store. You should be able to offer an exceptional customer experience that is welcoming, genuine and in line with our brand values. This is a full time permanent position, at 37.5 hours a week. 

As an experienced Store Manager for our Bicester store. You will have a passion for wellbeing and customer service, sharing this daily with your team so that you can create an exceptional inviting customer experience in your store. With support from your Line Manager, you will oversee all aspects of your Stores business from stock management and operations to local commercial strategy and customer events.

You should have a strong focus on your team, leading and motivating them, treating everyone equally and with honesty and kindness. Your store is one of our many wellbeing hubs across the UK and Ireland, that plays a vital part in the retail side of NEOM Wellbeing.  

Being able to react to change in a positive but calm way and maintain your professionalism always is key. You must be available to work weekdays and weekends. Late nights and travel to other stores may be required. 37.5 hours per week. 

What You Will Do

• Be responsible for the day to day running of a standalone store and team
• Drive forward sales, KPIs and company objectives
• Be commercially driven, seeking constant brand opportunities to increase your store footfall
• Complete targets, payroll, rotas, stocktakes, and weekly reports
• Organise and support in store and field events to promote NEOM as a brand whilst working with partnering businesses
• Recruit, develop and mentor a team with a focus on training and education
• Always provide the highest standard of NEOM Customer Experience in store to inspire wellbeing
• Work on initiative and be super proactive
• Lead by example and support your team with daily tasks
• Always maintain company standards
• Ensure the highest standards of housekeeping, cleanliness and visual merchandising are upheld
• Lead training of current and new team members
• Proactively identify opportunities to contribute to the wellbeing of our people & planet, fundraise for our partnered charity, through in store events and/or brand partnerships
• Lead and champion our community initiatives providing inspiration and opportunities for volunteering, bettering your stores local community, and ensuring an inclusive environment
• Taking responsibility for any Health & Safety issues that arise and ensure the correct action is appropriately taken
• Any other reasonable duties as requested by your Line Manager