Jeff Kennon

Jeff Kennon has extensive experience in the customer service and call center industry. Jeff started their career as a Level one Help Desk Agent at Computer Horizons Inc, providing support for over four hundred applications. Jeff then worked as a Customer Service Analyst at the same company, resolving stage 1 issues concerning 800 different software applications. Jeff later joined the USPS call center as a Team Lead/Project Manager, where they maintained and improved the Service Level Agreement with the United States Postal Service. Jeff also worked as a Business Analyst Call Center at B.A, maintaining a large database for the USPS. Jeff then joined EDS as a Supervisor/Corporate Trainer, delivering lessons to all levels of EDS employees. Jeff was also a Corporate Trainer, traveling to offsite locations to deliver training sessions. At EDS Corporation, Jeff served as a Call Center Supervisor/Corporate Trainer, providing coaching and listening skills to re-energize individual and group morale. Jeff then worked as a Consultant at Arks Funding LLC, working with clients on education growth strategies. At Capital Broadband, Jeff served as the General Manager for Capital Broadband Call Center East, providing direction and management for the customer base. Jeff then joined NeoNova Network Services as the Director of Customer Service, responsible for a 24/7 team processing thousands of customer contacts per month. Currently, Jeff is the Director of Quality and Training at NRTC, working with customers to improve the end user experience and business to business experience.

Jeff Kennon attended Piedmont International University from 1983 to 1989, where they pursued a Bachelor of Arts degree in Biblical Studies.