Karolina Watkins

Karolina Watkins is an experienced professional in customer service and management, currently serving as the Customer Contact Team Leader at Nestlé Nespresso SA since July 2022. Previously, Karolina held various roles at John Lewis Partnership from July 2017 to July 2022, including Customer Support Specialist and Selling Coach Specialist. Prior experience includes positions at Goldsmiths as Assistant Manager, GAME Digital PLC as Deputy Manager, Phones 4u as Deputy Manager, and Blacks Outdoor Retail Limited, where Karolina progressed from Sales Consultant to Store Manager. Educated with a Foundation in People Practice, Human Resources through CIPD qualifications, and a Diploma Level 3 in Retail Management from Babcock Retail Management, Karolina possesses a strong background in retail and customer account management.