Juli S.

Juli S. has extensive experience in vendor relationship management and contact center operations, currently serving as a Vendor Relationship Manager and Five9 Administrator at Nestlé Health Science since March 2019. Key competencies include vendor management, communication, leadership, and business operations, with proven success in ensuring KPIs and SLAs are met across contact center sites. Previous roles include Contact Center Manager at The Nature's Bounty Co., where Juli developed quality assurance teams and standard operating procedures, and Supervisor of Telesales & Customer Service at Charter Communications, focusing on compliance and customer retention. Juli holds a degree from Oklahoma State University.