Dustin Eiler

Dustin Eiler is currently the Head of Customer Happiness at Net32. Dustin has previous experience working as the Manager of Customer Advocacy at KIXEYE from March 2013 to June 2016. In this position, they were responsible for directly managing and coaching over 16 customer support agents that provided support to users of Massively Multiplayer Online Real Time Strategy games. Dustin also oversaw the customer data migration into Zendesk and developed reporting, macros, and automation.

Eiler was successful in their role at KIXEYE, achieving a high level of agent success and having the lowest turnover in the company's history. Dustin attributes this success to their weekly one-on-ones, fostering a positive work culture, and strong hiring and training practices.

Dustin Eiler has a Bachelor of Science in Exercise Physiology from the University of Arizona. Dustin also has an Associate's degree in Business Administration and Management from Portland Community College. In addition, Dustin has certification from Zendesk in both Zendesk Explore CX Analyst and Zendesk Support Administrator. Dustin is also certified by Scrum.org as a Professional Scrum Master I. Additionally, Dustin has completed front-end foundations, sequel to SQL, Try Python, and Try SQL courses from Code School.

Dustin Eiler reports to Darren Cassidy, COO. They work with Garrett Umstead - Head of Vendor Relations, Kenneth Sollars - Head of Engineering, and Shreya Key - Head of Marketing. Some direct reports include Emiljana Dede - Online Dental Community Manager, Tim Shank - Head of Marketplace Integrity, and Emily Schronce - Office Manager.