Monika Elliot

Monika Elliot is a seasoned professional with extensive experience in customer engagement and management within the SaaS sector, currently serving as a Senior Customer Engagement Manager at Netcall since April 2023. Monika's responsibilities include overseeing local governments and housing associations through various stages of the customer journey, from pre-sales to ongoing engagement. Prior to this role, Monika spent over a decade at Achilles Information Ltd, where positions ranged from Customer Engagement Manager in Energy & Infrastructure to Account Manager, contributing to client satisfaction and project governance. Monika holds a Diploma in Procurement and Supply from The Chartered Institute of Procurement & Supply as well as Master's and Bachelor's degrees in English Language and Literature and Teaching English as a Second Language from the University of Aberdeen and the University of Gdansk, respectively.