Karim Saleh

Karim Saleh is a seasoned professional with extensive experience in service delivery and contract management within the European Parliament and the European Commission. Currently serving as a Contract and Service Delivery Manager at Netcompany-Intrasoft since April 2018, Karim leads a team of 100 IT support agents across multiple locations, focusing on customer needs, service delivery efficiency, and process improvement. Previous roles include Service Delivery Manager and Contract Manager at SERCO BELGIUM S.A, where responsibilities encompassed team management, service design implementation, compliance with service levels, and the application of ITIL frameworks. Karim holds a Bachelor's degree in Computer and Information Sciences and Support Services from I.C.C Institut de Carriére Commercial, earned between 1992 and 1995.