Bruna Luise Müller

Head Of Customer Success at Nethone

Bruna Luise Müller has a diverse work experience spanning across various industries. Bruna Luise currently works at Nethone as the Head of Customer Success, focusing on the Brazilian and Latin American market. Prior to that, they held the position of Senior Customer Success Manager at Nethone, where they played a crucial role in structuring the Customer Success team.

Before joining Nethone, Bruna served as the Customer Success Team Leader at Neoway Business Solutions, where they were responsible for promoting the use of Big Data Analytics platform in a large Public Sector customer. Bruna Luise also had experience in managing relationships with internal technical teams to generate value and ensure customer satisfaction.

Bruna started their career at HarboR Informática Industrial LTDA as an Application Analyst, working on quality control system projects for various industries. During their time there, they also gained experience as an instructor, conducting trainings for key users. Bruna Luise had an earlier internship at the same company.

Bruna's work experience also includes an R&D internship at CEA, where they conducted research and mathematical modeling for the liquid-liquid extraction process. Bruna Luise worked in a multicultural atmosphere and had fluent communication skills in English and French.

Additionally, Bruna had a scholarship at the Laboratório de Engenharia Bioquímica - EQA/UFSC, where they conducted research on pigment production by Monascus ruber. Bruna Luise'swork involved various aspects such as growth kinetics, metabolite production, and antimicrobial activity.

Overall, Bruna Luise Müller has a strong background in customer success, project management, and research, with experience in various industries and a focus on delivering value to clients.

Bruna Luise Müller earned a Master of Business Administration - MBA degree in Data Science and Analytics from MBA USP/Esalq, which they completed from 2020 to 2022. Bruna Luise also holds a Master of Engineering (M.Eng.) degree in Process Engineering from École des Mines de Saint-Étienne, which they completed in 2012. In addition, Bruna obtained a Bachelor of Engineering (B.Eng.) degree in Chemical Engineering from Universidade Federal de Santa Catarina in 2013, and another Bachelor of Engineering (B.Eng.) degree in Food Engineering from the same university, which they completed from 2007 to 2012. Bruna has also completed additional certifications in Communication and Public Speaking from Escola Conquer in 2021, and in Green Belt Lean Six Sigma from Escola EDTI in 2018.

Links

Timeline

  • Head Of Customer Success

    July, 2022 - present

  • Senior Customer Success Manager

    September, 2021

View in org chart