Marc Charles

Marc Charles is an accomplished professional with extensive experience in customer success, technical account management, and quality assurance. Currently serving as Manager of Customer Success for Major and Federal Accounts at Netskope, Marc effectively engages with C-level stakeholders and leads various customer success initiatives. Prior to this role, Marc held multiple positions at Citrix, where responsibilities included managing international quality assurance teams and leading cloud delivery services. Marc has a strong technical background, having worked on cloud platforms such as AWS and Azure, and demonstrated expertise in troubleshooting and implementing Citrix solutions. With a Master's degree in Computer Information Systems from Boston University and a Bachelor's degree in the same field from Stetson University, Marc combines technical knowledge with a focus on customer satisfaction and team mentorship.