Freda Owusu

Freda Owusu has a diverse work experience in the customer service and housing sectors. Freda started their career in 2000 as a Helpdesk Team Leader at Cyntergy Services Ltd and then moved on to become an Operations Manager at Genesis Housing Group in 2005. At Genesis Housing Group, they held the role for almost a decade until 2014.

Following that, Freda worked as a Customer Response Manager at Brent Housing Partnership for two years from 2014 to 2016.

Currently, they are working at Network Homes, where they have held various positions. Freda started in 2016 as a Customer Service Operations Manager, where they were responsible for managing the Contact Centre and ensuring high-quality customer service delivery. In 2018, they were promoted to the Head of Customer Contact Centre, where they continued to drive performance and implement customer projects. Presently, they hold the position of Director of Customer Contact Centre, starting from September 2021.

Throughout their career, Freda has demonstrated their ability to lead teams, implement strategies, and improve customer satisfaction.

Freda Owusu attended Achimota from 1983 to 1988. In 2011, they pursued a Diploma in Human Resource Management from the University of Leicester, completing it in 2013. In 2017, Freda received a Management Qualification - Level 5 from The Institute of Customer Service.