Agnieszka Hakalo

Agnieszka Hakalo is an experienced professional currently serving as the Property Collection Team Manager at Network Rail since December 2024. Previously, Agnieszka has held the position of OTC Credit Control Manager at Bristol Myers Squibb from October 2014 to December 2024, where responsibilities included team supervision, service management, credit control oversight, and participation in audits and internal controls. Agnieszka's career also includes roles such as OTC Senior Credit and SOX Controls Specialist at Bristol Myers Squibb, Customer Service Specialist at QIAGEN, Senior Customer Service Executive at Serco, and Customer Service Representative at NTV. Academic qualifications include a Master’s Degree in Foreign Languages and Literature with a specialization in Languages and Culture in Tourism from Università degli Studi di Torino, complemented by international educational experiences.