Matthew Grove

Matthew Grove currently serves as the Sr. Service Desk Manager at New American Funding, leading a team of 17 IT technicians and enhancing service quality through performance monitoring and tailored training. Previous roles include Service Desk Manager and Service Desk Supervisor, where responsibilities involved facilitating learning sessions and aligning work assignments with team skill sets. Prior experience encompasses positions such as IT Support Specialist at Smile Brands Inc., Service Desk Analyst at Palace Entertainment, and Desktop Support Technician at Ultimate Software, focusing on technical support, ticket management, and systems implementation. Matthew Grove holds an Associate’s Degree in Computer Science from Santiago Canyon College.