Sergio Reyes has over 14 years of experience in the information technology sector, currently serving as an Information Technology Help Desk professional at New Directions Technologies Inc. since January 2024. Prior to this role, Sergio worked at Harbor Freight Tools for eight years, initially as an Information Technology Procurement Assistant and subsequently as an IT Help Desk Analyst. Additionally, Sergio gained valuable experience as an Assistant Manager at Batteries Plus Bulbs from January 2010 to January 2016, where responsibilities included managing commercial customer accounts and providing professional-level sales of batteries and services.