Alfred Glass

Alfred Glass has over 10 years of work experience in customer service operations. Alfred worked at New Jersey Resources from 2015 to the present as the Director of Customer Service Operations, where they were responsible for strategic planning and budget oversight. Prior to that, Alfred worked at American Water as an Operations Support Supervisor from 2012 to 2015, where they focused on mentoring and coaching direct reports. Alfred also worked at New Jersey American Water as an FRCC Supervisor from 2009 to 2012.

Alfred Glass earned a Master's Degree in Strategic Communications & Leadership from Seton Hall University in 2010. Prior to that, they obtained a Bachelor's Degree in Business Administration, Management, and Operations from Centenary University in 2009. In 2021, they also completed the Black Executive Leadership Program offered by McKinsey & Company.