Sheila Kwan

Sheila Kwan, MBA, CLSSGB, is an experienced Senior Customer Success Manager at New Relic, Inc., specializing in enhancing customer experience for web-based applications and observability platforms. With a proven track record in driving customer engagement, Sheila Kwan significantly improved onboarding processes and customer adoption, generating over $1M in increased consumption for mid-enterprise clients. Previous roles include Senior Partner Success Manager at Datto, Inc., where Sheila Kwan managed high-value partner relationships, and Manager of Customer Success at Knowledge First Financial, where a Customer Success department was established under their leadership. Sheila Kwan holds a Master's in Business Administration from the University of Toronto and a Bachelor of Science in Marketing Management from De La Salle University.