Prescott Saunders

Prescott Saunders is a seasoned IT professional with extensive experience in technical support and operational monitoring. Currently, Prescott serves as a Senior Enterprise Operations Center Analyst at NYISO, where responsibilities include 24/7 monitoring of IT infrastructure and services essential to mission-critical systems. Previously, Prescott held roles as a Help Desk Analyst with the New York Power Authority and Cartus Corporation, as well as a Technical Support Specialist at IBM, focusing on problem resolution and customer assistance. Earlier career experience includes senior analyst positions at Global Help Desk Services and The Hartford, where Prescott managed incoming support requests and diagnosed technical issues. Educational background includes attendance at Dutchess Community College and Morrisville State College.