Melissa Borden Johnson

Melissa Borden Johnson is currently employed at New York Life Insurance Company as a Knowledge Management Lead since January 2023. Prior to this role, Melissa served as Technical Writing Manager at nCino, Inc. from January 2022 to January 2023 and as Knowledge Management Advisor at Cigna from December 2018 to January 2022, where responsibilities included delivering high-quality knowledge management and training solutions for Cigna-HealthSpring Learning Solutions. Melissa's extensive experience at Johnson Controls from 2001 to 2017 included various roles focused on knowledge management, documentation, and intranet management for Global Business Services. Educational qualifications include a Master of Arts in Professional, Technical, Business, and Scientific Writing from Northern Michigan University and a Bachelor of Arts in English Language and Literature from the University of Iowa.