Alexander Akkerman

Alexander Akkerman is an experienced professional in service and operations management, currently serving as Lead Service & Operations at New10 since January 2022. Prior to this role, Alexander worked for bol.com from January 2012 to January 2022, holding various positions including Teamlead Incident Management, where leadership was provided to five teams focused on incident management within Customer Service, and Manager Special Care & Engagement, responsible for handling significant customer escalations. Earlier roles include consulting on service improvement, training development, and operational leadership in various customer service positions across organizations such as RVS, TSYS Managed Services, Nuon, Randstad, and Brainsgroup. Education includes a degree in Management from HU University of Applied Sciences Utrecht and a degree in Business Administration from ISBW.