Charlotte Raw

Charlotte Raw has extensive experience in the banking and building society industry. Charlotte started their career in 2009 as a Quality Assurance Analyst at Leeds Building Society, where they ensured compliance with lending policies and provided recommendations for improvement.

In 2010, Charlotte joined Barclays as a Team Leader, leading a team of 15 agents and focusing on customer service and product processing. Charlotte later became an Operations Manager, Senior Operations Manager, and finally a Customer Experience Manager, where they worked to improve call quality and customer satisfaction.

In 2016, Charlotte moved to Skipton Building Society as a Mortgage Lending - Senior Leader, where they played a key role in mortgage lending activities. Charlotte recently joined Newcastle Building Society in 2023 as the Head of Mortgage Lending.

Throughout their career, Charlotte has demonstrated strong leadership skills, the ability to work with cross-functional teams, and a dedication to achieving high levels of customer satisfaction and operational performance.

Charlotte Raw attended Woodkirk High School from 1993 to 2000. No specific degree or field of study is mentioned.