Stuart Miller

Stuart became Chief Customer Officer in 2017 and has been a member of the main Board since 2018. He is an Associate of the Chartered Institute of Bankers and holds the Customer Experience Professionals Association qualification for senior business leaders. Stuart is a Director of Newcastle Financial Advisers Limited and sits on the Board of the national High Streets Task Force.

Stuart has more than three decades’ experience working in the financial services sector, including Virgin Money where he was responsible for running branches, lounges and the ATM network, RBS International where he was Head of Mortgages and Head of Customer Experience, and NatWest where he ran large teams across branches and private banking.

He is responsible for all customer-facing areas of the commercial performance of the Member business including branches, mortgage operations, mortgage advice, product development, marketing, group communications and financial advice.