Terry Payne

Terry Payne currently holds the position of Senior Change and Delivery Manager at NewDay since January 2023. Prior to that, Terry worked at BT from June 2017 to January 2023 as the Senior Collections System and Implementation Manager, overseeing Collections Policy and Process. Terry also has experience at EE, Everything Everywhere Ltd, and Orange in various senior roles related to customer experience, policy, project management, finance, change management, credit risk, and collections operations.