Rahat Kabir

Rahat Kabir is a seasoned professional with extensive experience in customer service and operations management. Currently serving as a Consumer Services Specialist at Newell Brands since January 2022, Rahat addresses customer product complaints and manages a high volume of calls with professionalism and empathy. Previously, as the Chief Operating Officer of Tourisonn Limited from January 2019 to February 2021, Rahat founded the startup and implemented innovative approaches that significantly enhanced customer satisfaction. Additional experience includes roles as a Product Specialist at Biman Holidays, where networking and collaboration were key, and as a Customer Service Specialist at Robi Axiata Limited, which helped Rahat develop essential soft skills. Educational achievements include a Master's degree in Engineering/Industrial Management from Poznan University of Technology and a Bachelor's degree in Electrical and Electronics Engineering from Eastern University, Bangladesh.