John Asshly Kangleon

John Asshly Kangleon has a diverse work experience starting in 2019 as an Industrial Engineering Intern at Magic Melt Food Inc. From 2019 to 2020, they worked as a Customer Service Representative at Foundever, where they responded to customer inquiries and handled and resolved customer issues. In 2020, they became a Workforce Management Analyst at Foundever, monitoring key performance indicators and ensuring agent adherence to schedules. From 2022 to 2024, John worked at OP360 as an IT Service Desk L1 and L2, providing initial IT support to end-users and troubleshooting hardware issues. John Asshly also served as an IT Service Desk Team Lead, providing leadership and guidance to the team. Additionally, they served as a Salesforce Administrator, creating and managing user accounts and profiles, building custom reports, and educating end users on Salesforce usage. Since 2024, John has been working at New Era Technology as a Global Service Center Operations Team Lead, providing strong leadership, serving as the primary point of contact for escalations and complex issues, and collaborating with vendors and partners for seamless service delivery.

From 2016 to 2021, John Asshly Kangleon pursued a Bachelor of Science degree in Industrial Engineering at the Cebu Institute of Technology.