Srinivas Reddy Papannagari

Srinivas Reddy Papannagari is a highly experienced Senior Contact Center Engineer at New Era Technology, specializing in contact center technologies such as Cisco CCE, Webex Contact Center, and Genesys PureCloud, with a strong focus on end-to-end solutions and seamless integration. Previous experience includes serving as a System Architect at Infosys, where design and implementation of contact center solutions were key responsibilities, and as a Senior Network Engineer at Servion Global Solutions, leading infrastructure upgrades. Additional roles include Consultant in IVR Technologies at Capgemini and Development Trainee at Epiance Software Pvt. Ltd. Educational credentials consist of an Advanced Computing degree from C-DAC and a B.Tech in Computer Science Engineering from Shadan College.