Wendy Koch

Customer Care Manager at The New Home

Wendy Koch has a diverse work experience spanning several industries. Wendy started their career as a Team Leader at Golden West Homes from 1994 to 1999. From there, they worked as a Home Readiness Technician at MRH Construction from 2001 to 2003, where they focused on new construction home service and quality control. Wendy then worked as a Dispatcher/Batch Person at Viesko Quality Concrete in 2005, where they managed orders and schedules for concrete deliveries.

In 2005, Wendy joined D.R. Horton and held various roles over the years. Wendy started as a Quality Assurance/Warranty Representative, responsible for inspecting homes and coordinating repairs. Wendy then became a Customer Service Coordinator/Warranty Rep, serving as the primary contact for homeowners and resolving issues based on company policies. Wendy later became a Senior Customer Care Representative, overseeing customer service operations. In 2009, they were promoted to a Senior Customer Service Supervisor, acting as a field supervisor and liaising with various stakeholders.

In 2016, Wendy co-founded Dirt Guys Excavating, where they serve as a Co-Owner. Currently, they are working as a Customer Service Manager at New Home Co. since 2023. Overall, Wendy Koch has gained extensive experience in customer service, management, coordination, and quality control throughout their career.

Wendy Koch attended Mt. Hood Community College from 2000 to 2003, where they pursued a field of study in General Studies. No specific degree was mentioned.

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Timeline

  • Customer Care Manager

    July, 2023 - present