Kirsten Brandenburg

Kirsten Brandenburg is currently the Director of Global Customer Practice Strategy at Highmetric. In their role, Kirsten mentors, supports, and provides oversight on ServiceNow implementations, conducts workshops to gather requirements, designs customer service portals, and leads demonstrations and training sessions. Prior to their current position, Kirsten worked at RBC Capital Markets as a ServiceNow Administrator, where Kirsten collaborated with business units, developed custom workflows, and managed projects. Kirsten also has experience as a Platform Architect, Solution Architect, and Solution Consultant, showcasing their expertise in ServiceNow implementations and IT processes. Kirsten's background includes roles as an IT Technician, Web Developer, and Research Assistant, demonstrating their diverse skill set in IT operations and web development. Kirsten holds a Bachelor's Degree in Management Information Systems from Fordham Gabelli School of Business.