Dilcey Diego de la Maza

Dilcey Diego de la Maza is an experienced Strategic Customer Success Manager at Newsela since March 2022, bringing over a decade of expertise from Houghton Mifflin Harcourt where roles included Project Manager for Strategic Accounts and Project Manager. At Houghton Mifflin Harcourt, Dilcey led a team of 21 education consultants, providing remote support, customer assistance, and solutions to ensure the achievement of student goals and subscription renewals. Dilcey collaborated with cross-functional teams to enhance service delivery, conducted professional development training, and effectively communicated project needs, while leveraging data analysis to inform strategic decisions. Dilcey holds a Bachelor's degree in English Language and Literature from the University of Miami.