Mary Finley

Mary Finley is a seasoned customer success professional with significant experience across multiple SaaS companies. Currently serving as a Customer Success Manager for Enterprise at ServiceTitan since January 2023, Mary previously held key roles at DockWorks and Housecall Pro, where responsibilities included managing customer relationships, interpreting business needs, and developing playbooks for enhanced customer experiences. At DockWorks, Mary was instrumental in establishing company processes as a founding member and successfully managed over 25 customers while advocating for feature enhancements based on customer feedback. Earlier roles included managing strategic partnerships and client support at Housecall Pro, product support at SeatAdvisor, and various customer service positions at ReviewBuzz and other companies. Mary holds a Bachelor of Science in Communication and Hospitality and Tourism from Western Carolina University and an Associate of Arts degree from Fayetteville Technical Community College.