Zbigniew Bien

Zbigniew Bien has a diverse work experience spanning various roles in the IT industry. Zbigniew is currently working at NewStore, Inc. as an IT Support Manager, a position they have held since January 2022. Prior to this role, they were the IT Support Team Lead at NewStore, Inc. from September 2019 to January 2022.

Before joining NewStore, Inc., Zbigniew worked as a Consultant at Amaris from August 2017 to August 2019. Zbigniew also served as an IT Specialist at CCC Czech, s.r.o. from June 2014 to December 2016.

Zbigniew's earlier experiences include working at CSC as a Backup Teamlead from March 2013 to May 2014 and as a Service Desk Analyst from August 2011 to March 2013. In their role as a Service Desk Analyst, they actively supported multiple companies in Polish, Czech, and English languages. Zbigniew handled incoming incidents via phone and email, managed accounts in Active Directory, investigated ways to reduce calls to the Help Desk, updated support documentation, and provided mentoring and training to new agents.

Zbigniew's career began at Capgemini, where they worked as an IT Support Specialist from October 2010 to July 2011.

Overall, Zbigniew Bien has gained extensive experience in IT support and management roles across various companies throughout their career.

Zbigniew Bien's education history includes a Master of Arts (MA) degree in Language Interpretation and Translation from Jagiellonian University, which they obtained from 2008 to 2010. Prior to that, they obtained a Bachelor of Arts (B.A.) degree in Teaching English as a Second or Foreign Language/ESL Language Instructor from State Higher Vocational School in Nysa, where they studied from 2004 to 2007.

In addition to their formal education, Zbigniew has obtained several certifications. Zbigniew became an Agile Project Manager, a Project Coordinator, and learned ITIL® in June 2019. Zbigniew also completed a course on Project Management Foundations in the same month and year. In July 2018, Zbigniew obtained the AWS Business Professional certification. Furthermore, they received certifications from Lynda.com in various IT-related topics such as Troubleshooting Network Connectivity and Advanced Topics in Cisco Routing in 2016.

There are a few additional certifications listed, including "Advance Your Skills as an IT Help Desk Specialist," "Become a Windows System Administrator (Server 2012 R2)," "Become an IT Technician," "Six Sigma: Green Belt," and "Windows Server 2012: Installation and Configuration." However, specific information regarding when or where these certifications were obtained is not provided.