NexGen Agency
Christina Crespo has extensive work experience in the customer service and operations field. Christina is currently serving as the Senior Vice President of Operations at NexGen Agency, where they oversee the daily contact center operations and is responsible for strategy planning, budget control, and staffing. Under their leadership, the company has achieved significant financial growth.
Prior to their current role, Christina worked at JVC as the National Customer Service Manager for ten years. Christina directed the national customer service operations and played a key role in improving company and client performance. Christina also focused on team leadership and accountability, implementing goal-setting, training, and performance management initiatives.
Christina's earlier experience includes roles at Source One Communications Inc. as a Project Manager, Marketing Services Project Coordinator, and Quality Assurance Manager. In these positions, they demonstrated their ability to manage large teams, liaise with clients, and implement quality standards to ensure high levels of customer satisfaction.
Overall, Christina Crespo has a diverse background in operational management, customer service, and team leadership, with a track record of achieving significant financial growth and improving organizational success.
Christina Crespo attended Bloomfield College from 1996 to 2001, where they obtained a Bachelor of Science Degree in Accounting.
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NexGen Agency
NexGen Agency is a boutique provider of VIP social customer experience management solutions. The company offers multichannel social contact center solutions including sales, customer care, social media management, technical support, lead generation, and specialized engagement models including proof of concept and pilot program engagements. When you are involved in your business day in and day out, you may not always see things from the outside, the way a customer would. Working with NexGen Agency is a great way to balance your ideas with those of outside perspective. Hiring our agency will bring in a fresh outlook and expertise to develop a robust customer management solution, business development and marketing strategy and an image that resonates throughout all facets of your business. We act as an external customer experience management department, and don’t require much overseeing on your part. Once you update us on your business, goals and objectives, features and roadmap, your custom strategy goes into autopilot mode. From multichannel customer care to social and digital marketing and consulting, we create unique action plans, and start handling all the day-to-day work, leaving business owners to focus on growing their business. When you hire an agency like NexGen, you’re not just hiring a single project manager, copywriter, graphic designer, user interface expert or a brand strategist and ambassador. With an agency relationship, you are getting an entire highly experienced team that will consult with you and become an extension of your company. A complete team to effectively lead your company through the entire customer lifecycle journey.