NexGen Agency
Kolby C. possesses extensive experience in social media coordination and customer engagement across multiple industries. Currently serving as a Social Media Care Representative at NexGen Agency, Kolby C. manages responses for Planet Fitness on various social media platforms. Previous roles include Social Media Coordinator at Cowart Sports Events, where Kolby C. created promotional content for softball tournaments, and as a Bartender & Social Media Coordinator at One15 Lounge, focusing on bar promotions and client interaction. Additional experience includes working as a Street Team Member at Bryan Broadcasting Corporation, engaging with audiences at Texas A&M University-Commerce in various supervisory roles, and early work experiences in retail and food service. Kolby C. holds a BA in Telecommunication Media Studies from Texas A&M University and a BS in Mass Media and Journalism from Texas A&M University-Commerce, complemented by a strong creative writing background.
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NexGen Agency
NexGen Agency is a boutique provider of VIP social customer experience management solutions. The company offers multichannel social contact center solutions including sales, customer care, social media management, technical support, lead generation, and specialized engagement models including proof of concept and pilot program engagements. When you are involved in your business day in and day out, you may not always see things from the outside, the way a customer would. Working with NexGen Agency is a great way to balance your ideas with those of outside perspective. Hiring our agency will bring in a fresh outlook and expertise to develop a robust customer management solution, business development and marketing strategy and an image that resonates throughout all facets of your business. We act as an external customer experience management department, and don’t require much overseeing on your part. Once you update us on your business, goals and objectives, features and roadmap, your custom strategy goes into autopilot mode. From multichannel customer care to social and digital marketing and consulting, we create unique action plans, and start handling all the day-to-day work, leaving business owners to focus on growing their business. When you hire an agency like NexGen, you’re not just hiring a single project manager, copywriter, graphic designer, user interface expert or a brand strategist and ambassador. With an agency relationship, you are getting an entire highly experienced team that will consult with you and become an extension of your company. A complete team to effectively lead your company through the entire customer lifecycle journey.