José Renato Buzaid Manoél

José Renato Buzaid Manoél has a diverse work experience spanning multiple industries. José Renato currently works at Mevo as the Head of Digital Services, where they are responsible for managing software customer service, technical support, and customer success teams. José Renato oversees the development and management of processes, KPIs, and roles for these areas.

Prior to Mevo, José worked at Philips for several years in various roles. As the Service and Solution Manager - Global, they managed professional services cost management, implementation/delivery, process standardization, retention, growth, and expansion. José Renato also played a key role in resolving customer concerns, standardizing tools, and developing customer success strategies.

During their time at Philips, José also served as a Service Project Manager, where they led a team dispersed across different regions and coached them for high performance and engagement. As a Project Coordinator, they coordinated the implementation of Hospital Information Systems in international markets and ensured system adequacy to meet market demands. Additionally, as a Global Application Consultant, José managed projects in Latin America, Europe, and the Middle East, utilizing PMI methodology and supporting clients with change management.

Before joining Philips, José worked as an Implementation Consultant, executing and coordinating Hospital Information System implementation projects while recommending process improvements. José Renato also served as a Brazil and LATAM Service Trainer/Quality Multiplicator, participating in the implementation of support structures and standards.

Prior to their work at Philips, José briefly worked as a Commercial Sales Manager at Grupara, where they were responsible for prospecting and hiring advertisers and partners, as well as strategic planning and commercial management.

Earlier in their career, José worked at UFSCar as a Support Analyst, Instructor, and Commercial of Unidade de Gestão de Resíduos (UGR). José Renato contributed to the development of an online laboratory stock control system and provided training and support to system users.

Overall, José Renato Buzaid Manoél has gained comprehensive experience in service management, project coordination, team leadership, and process improvement throughout their career in various industries.

José Renato Buzaid Manoél has a robust education history that spans multiple fields of study and includes various certifications. José Renato began their education in 2004 at Faculdade de Tecnologia de São Paulo (FATEC-SP), where they obtained a Bachelor of Technology (B.Tech.) degree in Data Processing from 2004 to 2006. Subsequently, from 2007 to 2014, they pursued a Bachelor of Computer Engineering degree at UFSCar - Alumni. In 2016, they enrolled at FGV - Fundação Getulio Vargas and is currently pursuing a Master's in Administration with a focus on Leadership and People Management, emphasizing Organizational Leadership.

In addition to their degrees, José Renato Buzaid Manoél has obtained several certifications to enhance their skillset. In September 2016, they earned the Computer Engineer certification from Crea-SP, showcasing their competence in the field. The same month, they also earned the Project Management Professional (PMP) certification from the Project Management Institute. Furthermore, they acquired the Six Sigma Yellow Belt Professional certification from 6sigmastudy in March 2017, demonstrating their expertise in process improvement methodologies. Additionally, they obtained the Scrum Fundamentals Certified (SFC) certification from SCRUMstudy in March 2017, highlighting their knowledge of Agile project management practices. Lastly, in June 2019, they obtained the PRINCE2 Practitioner Certificate in Project Management from AXELOS Global Best Practice, further enhancing their project management skills.