Caleb Miller

Caleb Miller has a diverse work experience spanning various roles and industries. Caleb most recently worked at Next Insurance as a Senior Operations Manager starting in October 2021. Prior to that, Caleb was a Customer Care Manager at LegalZoom from October 2020 to October 2021.

Caleb also has a strong background in operations management and customer service gained during their time at eBay. Caleb held several roles at eBay, including Global Policy and Strategy Manager Collections from October 2019 to June 2020, Premium Services Operations Manager from January 2019 to October 2019, and Team Leader M2M Concierge Customer Service North America from May 2017 to December 2018. In these roles, Caleb developed strategies to prevent bad debt, improved customer service scores, launched a Premium Services Concierge organization, and provided white glove service to top eBay customers.

Before eBay, Caleb worked at Datafied as an Operations Manager from February 2012 to July 2013 and as a Customer Service Manager from February 2011 to February 2012. In these positions, they supervised teams, managed recruitment and hiring, and ensured efficient operations of various departments.

Caleb's early career includes a role as an Account Executive at Celtic Leasing Corp. from February 2008 to December 2009, where they cultivated sales transactions, maintained client relationships, and prospecting leads for financing or leasing capital expenditures.

Overall, Caleb Miller has a strong background in operations management, customer service, and sales across various industries.

Caleb Miller holds a Bachelor's degree in American Studies/History from The University of Texas at Austin. Additionally, they have obtained certifications such as "Aaron Dignan on Transformational Change" and "Leading Your Team Through Change" from LinkedIn. Caleb also has a Lean Six Sigma Yellow Belt Certification from eBay, although specific details regarding the date of obtaining this certification are not provided.