David Baird

David Baird is an experienced operations and customer care professional with a comprehensive background spanning multiple industries. Currently serving as Support Operations Lead at Nextdoor since September 2022, David previously held the position of Senior Customer Care Vendor Manager at fuboTV, where significant improvements were made in customer retention and key performance metrics. Prior roles include Senior Manager of Vendor Management at Fair.com, where David achieved substantial cost savings through outsourcing, and Manager of Customer Experience at Prosper Marketplace, where an impressive increase in Net Promoter Score was realized. David has also held positions at Arvato North America, QBE North America, Bank of America, Keller Williams Realty, and the City of Mesa, showcasing a strong ability to lead teams and manage operations effectively across various environments.