Christian S.

Christian S. has worked for Bottomline Technologies (2022) as a Tier I Technical Support Specialist, where they collaborated with fellow Tier 1 colleagues to exceed KPI's and metrics, provided frontend Technical Support to clients, and acted as a liaison between the Tier 2 Technical Team and Product/Development Team (Tier 3). Christian also worked for Nexus (2022) in the same role as Bottomline Technologies. Additionally, Christian S. worked for ID.me (2022) as a Member Support Representative (Trusted Referee), where they reviewed members PII, examined personal documents, verified members identity, investigated fraudulent documents/member profiles, and reported all fraudulent activity to Fraud dept. Christian also worked for Nu Look Home Design (2021) as an Inside Sales Consultant, where they enhanced customer experience by overviewing products & services via telephone/email, entered orders, transferred services or escalated complaints, and served as a product expert and educator to homeowners on all services/packages alongside competitor’s deals. Christian S. worked for My Guys Moving & Storage (2020) as a Project Coordinator, where they ensured all projects were completed punctually & met budget requirements, served as a liaison between prospect and sales representative, and prepared, revised and verified all inter/intrastate Bill-of-Lading, Tariff, Weight Station & Crew paperwork. Christian also worked for American Home Contractors (2020) as a Scheduling Coordinator, where they aided regional sales manager with the staffing of technicians, worked with various Vendor Manager Services (VMS) accounts, and pioneered an incentive based maintenance upsell program for Coordinators. Christian S. worked for Amazon (2019) as a Fleet Manager, Scheduling Manager, and Route Delivery Driver. Christian also worked for Menzies Aviation (2017) as a Lead Fuel Farm Operator, where they interacted with both tanker trucks and hydrant systems in order to receive and dispatch jet fuel, gasoline, diesel fuel, avgas and glycol to aircraft and vehicles operating on the ramp/airfield. Additionally, they worked for Ann Taylor (2016) as a Lead Inventory Specialist, where they welcomed customers upon entering the store, provided information about products, services, and promotional items, and engaged in meaningful interactions with prospective clients in order to provide inquiry resolution. Lastly, Christian S. worked for ZARA USA (2015) as an Inventory Specialist and Stylist, where they welcomed customers upon entering the store, provided information about products, services, and promotional items, and assisted with POS system to ensure smooth checkout process for new acquisitions via cash, credit card, or check.

Christian S. began their education in 2010 when they attended Milford Mill Academy. Christian then moved to New Town High School in 2012, where they participated in the IT Program: Cisco Networking Academy®. In 2013, they graduated with a High School Diploma from Howard High School after taking Advanced Placement Psychology. In 2014, they attended Columbia College Chicago, but did not receive a degree in Audio Arts & Acoustics. Christian S. has also obtained several certifications, including Data Management from Trailhead by Salesforce in December 2022, a (ISC)² Candidate Issued by (ISC)² from (ISC)² in October 2022, Data Modeling from Trailhead by Salesforce in October 2022, and Salesforce Platform Basics from Trailhead by Salesforce in October 2022.